Madyverse Return & Exchange Policy
At Madyverse, we want you to love every t-shirt you order. If something isn't quite right — wrong size, damaged item, or a defect — we're here to make returns and exchanges as simple as possible. Please read this policy carefully to understand your options.
Return & Exchange Window
You can request a return or exchange within 7 days of receiving your order. Requests made after this window may not be eligible for a return or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following conditions:
- The t-shirt or apparel item is unused, unwashed, and unworn
- Original tags and packaging are intact
- The item is not damaged, altered, or stained by the customer
- You have proof of purchase (order number, invoice, or receipt)
We reserve the right to refuse a return or exchange if the item does not meet these conditions upon inspection.
Items Not Eligible for Return
For hygiene and quality reasons, the following items cannot be returned or exchanged:
- Items marked as "Final Sale" or purchased during clearance/discount sales (unless defective)
- Customized or personalized t-shirts (e.g., custom prints, names, or designs)
- Items that show signs of wear, washing, or damage caused after delivery
- Undergarments or similar items, where applicable
How to Request a Return or Exchange
Requesting a return or exchange with Madyverse is simple:
- Contact us via email, WhatsApp, or phone within the return window, quoting your order number.
- Explain the reason for return/exchange (wrong size, damaged item, defect, etc.) and share photos if the item is damaged or defective.
- Our team will review your request and confirm eligibility.
- Once approved, we'll guide you on how to ship the item back to us or arrange a reverse pickup, depending on your location.
- After we receive and inspect the returned item, we'll process your exchange or refund.
Exchanges
If you need a different size or color, we're happy to arrange an exchange, subject to stock availability. If the item you want is out of stock, we'll offer you:
- A store credit, or
- A refund to your original payment method (or via bank transfer for COD orders)
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed within [5–10] business days.
- Refunds for online payments are credited back to the original payment method.
- Refunds for Cash on Delivery (COD) orders are issued via bank transfer or store credit, as per your preference.
- Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong item shipped, damaged product, etc.).
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within [3–5] days of delivery with your order number and photos of the item. We'll arrange a free replacement, exchange, or full refund, including any applicable shipping costs, at no extra charge to you.
Return Shipping Costs
- If the return is due to our error (wrong/damaged/defective item), Madyverse will cover the return shipping cost.
- If the return is due to a personal preference (wrong size ordered, change of mind, etc.), the customer is responsible for return shipping charges, unless otherwise stated.
Cancellations
Orders can be cancelled before dispatch by contacting our support team with your order number. Once an order has been shipped, it cannot be cancelled, but you may request a return once delivered, following the process above.
Changes to This Policy
Madyverse may update this Return & Exchange Policy from time to time to reflect changes in our processes or policies. Any updates will be posted on this page, so please check back periodically.