Madyverse Shipping & Delivery Policy
At Madyverse, we want your favorite t-shirts and apparel to reach you quickly, safely, and hassle-free. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed on madyverse.pk, along with estimated delivery times, shipping charges, and what to do if there's an issue with your delivery.
Order Processing Time
Once you place an order on madyverse.pk, our team begins processing it right away. Orders are typically processed and dispatched within 1–2 business days of confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sale periods or promotional campaigns, processing may take slightly longer due to higher order volumes. We appreciate your patience during these times.
- You will receive an order confirmation via email or SMS once your order has been placed, and a dispatch notification once it has shipped.
Delivery Areas
Madyverse currently ships t-shirts and apparel across all major cities and towns in Pakistan, including Lahore, Karachi, Islamabad, Sialkot, Faisalabad, Multan, Rawalpindi, Peshawar, and beyond, through our trusted courier partners.
If you're unsure whether we deliver to your area, feel free to contact our support team before placing your order.
Estimated Delivery Time
Delivery times depend on your location:
| Delivery Area | Estimated Delivery Time |
|---|---|
| Major cities (Lahore, Karachi, Islamabad, Sialkot, etc.) | 2–4 business days |
| Other cities and towns | 3–6 business days |
| Remote or rural areas | 5–8 business days |
Please note these are estimated timeframes. Actual delivery may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances beyond our control.
Shipping Charges
- We offer Free delivery on orders over 5000 across Pakistan
- Any applicable shipping fee will be clearly displayed at checkout before you confirm your order, so there are no surprises.
Order Tracking
Once your order is dispatched, you'll receive a tracking number via email or SMS. You can use this tracking number on our courier partner's website to monitor your shipment's status in real time, from dispatch to delivery.
If you have any trouble tracking your order, our support team is happy to help.
Cash on Delivery (COD)
Madyverse offers Cash on Delivery (COD) for customers across Pakistan on eligible orders. Please have the exact amount ready at the time of delivery.
Delayed or Missing Deliveries
While we work with reliable courier partners to ensure timely delivery, delays can occasionally occur due to circumstances outside our control, such as weather disruptions, courier backlogs, or incorrect address details.
If your order hasn't arrived within the estimated delivery window, please:
- Check the tracking details shared with you.
- Contact our support team with your order number for assistance.
We will work with our courier partner to resolve the issue as quickly as possible.
Incorrect or Incomplete Address
Please ensure your shipping address, phone number, and other contact details are accurate and complete at checkout. Madyverse is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately so we can attempt to update it before dispatch.
Damaged or Lost Shipments
In the rare case that your order arrives damaged or is lost in transit, please contact our support team within 6 days of the expected delivery date with your order number and photos (if applicable), so we can investigate and resolve the matter promptly — whether through a replacement, refund, or other resolution, in line with our Returns & Exchange Policy.
Changes to This Policy
Madyverse may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping processes, courier partnerships, or delivery timelines. Updates will be posted on this page, so we encourage you to review it periodically.